Frequently Asked Questions

We maintain a curated selection of rare and out-of-stock Labubu figures that are no longer available through official PopMart channels. Our current inventory includes 15-20 different out-of-stock designs at any given time, which you can browse on our All Labubus page.

Availability changes frequently as we source new pieces from our global network of collectors and distributors. Sign up for our newsletter to receive alerts when rare pieces become available.

Delivery times vary based on your location and the figure's availability:

• Domestic (US): 4-8 business days after shipping
• Canada/Europe: 7-12 business days
• Asia/Australia: 10-15 business days

Most orders ship within 1-2 business days. You'll receive tracking information and our team will keep you updated on your shipment's progress.

All our Labubu collectibles come with their original packaging, authentication cards, and PopMart holographic security seals. We provide detailed photos of each figure's packaging and markings before purchase.

Our authentication process includes:

• Verification of paint quality and sculpt details
• Examination of packaging consistency with official releases
• Cross-checking of serial numbers and holograms
• Comparison with known authentic reference pieces

Yes! We specialize in sourcing rare and limited edition Labubu figures including:

• Convention exclusives (NYCC, SDCC, etc.)
• Artist collaborations (Kasing Lung special editions)
• Retired designs from the original Forest Series
• Limited production runs (numbered pieces)

These are updated regularly as we acquire new pieces. Follow us on Instagram for the latest rare finds.

We accept all major payment methods:

• Credit cards (Visa, Mastercard, American Express)
• PayPal
• Bank transfers
• Cryptocurrency (Bitcoin, Ethereum) for select items

All transactions are processed through encrypted payment gateways for your security.

We grade each figure carefully using professional standards:

• Mint: Perfect condition, no visible flaws
• Near Mint: Minor shelf wear, tiny imperfections
• Excellent: Light wear but complete with all accessories
• Good: Visible wear but structurally sound

All listings include detailed condition reports with multiple photos. Figures are packaged with bubble wrap, foam protection, and double-boxed for safe transit.

Yes, we offer pre-orders for select upcoming PopMart releases when we secure allocation from our partners. Here's how it works:

• 30% deposit required to reserve
• Balance due when item ships
• Regular updates on production status
• Guaranteed allocation (no overselling)

Sign up for our newsletter to receive pre-order announcements for limited edition drops.

We ship worldwide to most countries through our trusted carriers:

• DHL Express (recommended for international)
• FedEx International Priority
• USPS Priority Mail International

International buyers are responsible for any customs fees or import taxes. We declare all packages accurately as "Collectible Toys" with the appropriate value. For high-value shipments ($300+), we recommend opting for insured priority mail with tracking.