Our Policies

Transparent guidelines for your shopping experience with The Good Toys Store

Refund Policy

Due to the collectible and limited-edition nature of our products, all sales are final. We do not offer refunds, returns, or exchanges unless the item you receive is significantly different from what was described or arrives damaged.

If an item arrives damaged, please contact us within 48 hours of delivery with clear photos of the packaging and the item. We'll do our best to offer a resolution.

Privacy Policy

We value your privacy. When you submit your information (name, phone number, email address, city/state), we only use it to communicate regarding your order and delivery.

  • Phone & Email: Used solely to confirm orders and delivery details.
  • Name & Address: Required for local courier arrangements and record-keeping.
  • Cookies: Our site may use cookies to enhance your browsing experience.

We never sell, rent, or share your data with third parties. Your trust is our priority.

Shipping Policy

Our products are sourced from various collectors and retailers, so we operate on a manual confirmation system. Once you place an order, a team member will contact you to verify stock and arrange delivery.

Delivery times may vary depending on your city or state, but most orders are delivered within 2–5 working days using verified local couriers.

Note: We may or may not offer international shipping at this time. It is a case-by-case scenario — we'll let you know depending on your state/city.

Read more about our Shipping Policy

Terms of Service

By using our site and submitting an order, you agree to the following:

  • All images and descriptions are provided to the best of our ability and may vary slightly from final product.
  • Prices and availability are subject to change based on market conditions.
  • We reserve the right to cancel or refuse any order at our discretion.
  • Contact must be made before payment — no transaction is final until we confirm availability.
Read more about our Terms of Service

Have Questions About Our Policies?

Contact us for clarification or assistance with any policy-related questions.

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